Terms of Service
The agreement between you and Trex IPTV Online when you request a trial or buy a plan.
These terms apply when you request a free trial or buy a plan from Trex IPTV Online. They are written to be readable; if anything is unclear, please ask us before you order.
1. Who we are
Trex IPTV Online is an independent, authorized reseller of Trex TV. We sell Trex TV subscriptions and support our customers, but we do not own Trex TV, which is the property of its owner. Our details are on the reseller disclaimer page. The only way to contact us is WhatsApp, at +44 7576 966392 (opens WhatsApp in a new tab).
2. The service
A Trex TV subscription gives you access, for the length of your trial or plan, to live TV channels, an on-demand library, catch-up on supported channels and a TV guide, through an IPTV player app on your own device. Every plan includes the same features.
Channel line-ups and individual programmes may change over time. We do not guarantee that a specific channel, programme or title will always be available. If something matters to you, ask us before you order, or check it during your free trial.
3. Free trial
The free trial costs nothing and needs no payment details. We confirm its length in the chat when you request it. It ends automatically, and nothing is charged afterwards unless you choose to order a plan.
4. Plans and prices
| Plan | Price |
|---|---|
| Free Trial | $0 |
| 12 Months | $69.99 |
Prices are in US dollars. The 12 Months plan is paid once for the full term. The price that applies is the one shown on the pricing page and confirmed in the WhatsApp chat when you order. If you pay in another currency, your card provider’s exchange rate and any fees it charges are outside our control.
5. Ordering
- You message us on WhatsApp with the plan you want and your device.
- We confirm the plan, the price and the payment options in the chat.
- You pay using one of the options we confirmed.
- We send your login details and setup steps.
The contract starts when we confirm that we have received your payment. This website never takes payments; never pay on a page claiming to be ours.
6. Length of your plan
Your plan starts when we send your login details and ends at the end of the term you bought. Before it ends, message us for your renewal options.
7. Your equipment and connection
You need a compatible device, a player app and a suitable internet connection; these are your responsibility. As a guide, we suggest a steady 10 Mbps for Full HD and 25 Mbps for 4K. Picture quality depends on your device, your home network and your internet provider.
8. Fair use
Your plan is for private use in your household. You agree not to:
- resell, rent out or publicly show the service;
- share your login details outside your household;
- try to get around the technical measures of the service;
- use the service in a way that breaks the law where you live.
If these terms are broken, access may be suspended after we have told you, except in urgent or clearly abusive cases.
9. Support
We provide support on WhatsApp, 24/7, for setup, settings and technical problems. We aim to reply quickly but cannot promise a specific response time.
10. Interruptions
Like any online service, the service may occasionally be interrupted, for example for maintenance or because of technical problems outside our control. We work to keep interruptions short.
11. Refunds
When a refund applies, and how to ask for one, is set out in our refund policy, which forms part of these terms.
12. Liability
Our liability is limited to direct, foreseeable losses caused by our failure to meet these terms, and to no more than the price paid for your current plan. Nothing in these terms limits liability where the law does not allow it, or affects your statutory rights as a consumer in your country.
13. Your data
How we handle personal data is explained in our privacy policy.
14. Changes to these terms
We may update these terms. The version in force when you order applies to that order, and changes never apply backwards to a plan you have already paid for.
15. Disputes
If you have a complaint, please message us first; most issues are resolved quickly in the chat. These terms do not take away any protection you have under the mandatory consumer laws of the country where you live.
See also: refund policy · privacy policy · reseller disclaimer · Trex IPTV home