Trex IPTV FAQ: Straight Answers Before You Start

It means we are allowed to sell Trex TV subscriptions and support our customers, but we are an independent business, not the owner of Trex TV. We never present ourselves as the official site.

You get the same service, plus a team that answers on WhatsApp, helps with setup on your exact device and lets you test everything with a free trial before you pay.

No. You choose a plan for a fixed length and pay for it once. There is nothing else to sign.

No. Until the owner provides a reseller-approved logo, this site uses its own text wordmark, and none of our text, layout or code is copied from any Trex site.

We confirm the length of the trial in the WhatsApp chat when you request it, so you know exactly how long you have before you start testing.

No. The trial is free and no payment details are needed. You only pay if you decide to buy a plan afterwards.

Tell us which devices you want to test when you ask for the trial, and we will explain how to set them up during the trial.

It simply stops. If you liked it, message us to choose a plan; if not, you do not need to do anything.

We sell in several countries, so one currency keeps prices identical for everyone. If you pay in pounds, Canadian or Australian dollars or euros, your card provider converts the amount at its own rate.

At the moment the 12 Months plan is the only paid plan. Shorter 1, 3 and 6 Months plans will appear on this site automatically if they become available.

No. Every plan includes the full feature list, including pay-per-view events, motorsport and 4K. The price you see is the price you pay.

Yes, in the situations set out in our refund policy. Because you can test everything with a free trial first, most questions are settled before you pay.

Usually not. Most smart TVs made in the last few years, and any TV with a spare HDMI port plus a streaming stick, will work.

It depends on your device. Tell us what you watch on and we will recommend a suitable player app and send the steps.

Yes. Phones and tablets work with a player app over Wi-Fi or mobile data. Remember that video uses a lot of mobile data.

A VPN adds an extra step between you and the stream, which can slow it down. Most people do not need one. If you already use a VPN and see buffering, try turning it off to compare.

Almost always because the date, time or time zone on the device is wrong. Set them correctly, then refresh the guide in your player app.

On channels that support it, catch-up lets you go back in the TV guide and watch a programme that has already aired, without recording it.

Try another channel first. If only one channel is affected, send us its name and the time on WhatsApp. If everything has stopped, restart your device and router, then message us.

At any time, day or night. Send a WhatsApp message and a real person will reply in the same chat.